Terms & Conditions
2. Acceptance of the Terms
3. Modification of Agreement
3.1. CC, in its sole discretion, may change these Terms any time without any notice to the user. You are responsible for regularly reviewing these Terms from time to time. Your continued use of the Site following any revisions to the Terms indicates your acceptance of these revisions.
4. Medical Advice & Drugs Disclaimer
4.1. The Products described and/or sold on this website are intended to meet the Food & Drug Administration’s (“FDA”) definition of a cosmetic product - being an article applied to the human body to cleanse, beautify, promote attractiveness, and alter appearances. The Products are not intended to be drug products that diagnose, treat, cure, or prevent any disease or condition. These Products have not been approved by the FDA and the statements on these pages have not been evaluated by the FDA.
4.2. CC has notified Health Sciences Authority of Singapore (“HSA”) of the Products described and/or sold on this website in accordance with Health Products (Cosmetic Products – ASEAN Cosmetic Directive) Regulations 2007.
4.3. CC endeavours to ensure that the Products are in compliance with the domestic regulations of its target audience. However, please note that if you intend to purchase the Product from outside the jurisdiction of the FDA and the HSA, CC has not taken steps to obtain the necessary approval from your domestic regulator. Accordingly, CC makes no representation and/or warranties that it has complied with the domestic regulations and/or laws relating to cosmetic products outside the jurisdiction of the FDA and HSA.
4.4. The information on the Site is meant for informational purposes only and is not meant to act as a substitute for advice provided by a physician or other qualified healthcare professionals. The information does not cover all possible uses, precautions, side effects and interactions, and should not be construed to indicate that the Products are safe for you. For the avoidance of doubt, no information in the Site is provided with the intention to give medical advice or instructions on the accurate use of the Products. CC cannot answer and will not unsolicited e-mails requesting personal medical advice.
4.5. You should always consult a healthcare professional prior to making any decisions, or undertaking any actions or not undertaking any actions related to any health care problem or issue you might have at any time, now or in the future.
5. Products Description Disclaimer
5.1. CC attempts to provide accurate and updated information with respect to the Products described on the Site, however, CC makes no guarantee that the Product descriptions and information on the Site are complete, accurate, timely or free from error.
6. Physician Directory Disclaimer (if applicable)
6.1. The names and contact information for physicians that can be found through the Site’s “Physician Directory” (and/or any other page of the Site) are provided merely as a convenience to you and do not constitute or imply CC’s endorsement or recommendation of the physicians, their services and/or their products. CC makes no representations or warranties of any kind as to services and/or products provided by any and all liability for damages, including but not limited to, direct, indirect, consequential, special, punitive, exemplary, incidental or any damages relating to your use of the information provided or the actions of any of the physicians listed.
6.2. If you are physician and would like to request a change to your contact information as it appears on this website or be added to this list, please email or contact CC at this link [provide link]
7. Using & Accessing the Site
7.1. Code of Conduct
7.1.1. By accessing or using the Site or any feature provided through the Site, including but not limited to, when submitting communications/reviews (“User-generated Content”) to the Site, you agree to abide by the following code of conduct (the “Code of Conduct”). You agree that you will not, and will not authorize or facilitate any attempt by another person or entity to:
22.214.171.124. Post any information known by you to be false and misleading;
126.96.36.199. Post any User-generated Content that contains hate, racism, unlawful, harmful, threatening, defamatory, pornographic, content which violates any law/regulation, content for which you were compensated or granted any consideration by any third party, unsolicited advertising or unlawfully promote products or services, including sending unsolicited email advertisements;
188.8.131.52. Post any User-generated Content that infringes copyright, trademark or other intellectual proprietary rights belonging to an individual or an entity;
184.108.40.206. Post any third party web sites, addresses, email addresses, contact information or phone numbers; and
220.127.116.11. Intentionally introduce computer viruses, worms, harmful code, or any software that can cause harm to the Site.
7.1.2. CC cannot and does not assure that other users are or will be compliant with the Code of Conduct or any other provisions of these Terms, and, as between you and us, you hereby assume all risk of harm or injury resulting from any such lack of compliance.
7.2. Limited license to use and/or access the Site
7.2.1. CC grants you a limited, non-exclusive, non-transferrable and revocable license to access and use the Site provided that (“License Conditions”):
18.104.22.168. You comply at all times with the applicable law;
22.214.171.124. The information that is submitted by you on the Site is truthful and accurate;
126.96.36.199. You maintain the accuracy of the information submitted by you on the Site.
7.2.2. This license does not include:
188.8.131.52. any resale or commercial use of the Site and/or its contents;
184.108.40.206. any collection and use of any product listings, descriptions, or prices;
220.127.116.11. any derivative use of the Site and/or its contents;
18.104.22.168. any downloading or copying of account information for the benefit of another merchant;
22.214.171.124. any access data not intended for you or logging onto a server or a Patient/Doctor/Site administrator Account which you are not authorised to access;
126.96.36.199. any interference with the Site with computer viruses, worms, harmful code, or any software that can cause harm to the Site; and
188.8.131.52. any use of data mining, robots, or similar data gathering and extraction tools.
7.2.3. The Site and/or its contents may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express written consent of CC. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of CC or CC’s Affiliates without CC’s express written consent. You may not use any meta tags, meta names or any other "hidden text" utilizing the name or trademarks of CC or CC’s Affiliates without CC’s express written consent. Any unauthorized, improper and/or illegal use of the Site or any Contents will result in the termination of your license to use the Site.
7.2.4. CC shall have the absolute discretion to decide whether or not to grant you any license to use the Site. For the avoidance of doubt, CC shall not be obliged to grant you any license to use the Site even though you have satisfied all of the License Conditions.
8. Use of User-generated Content
8.1. No confidentiality
8.1.1. Any User-generated Content provided by you is provided on a non-proprietary and non-confidential basis. You agree that CC shall be free to use or disseminate such User-generated Content on an unrestricted basis for the purpose of running and/or maintaining the Site.
8.2. Ownership, Licence and Intellectual Property of User-generated Content
8.2.1. Subject to any arrangements and/or agreements you may have with CC or such other party as may be notified by CC, you retain your ownership rights in all User-generated Content published by you. However, by publishing any User-generated Content on the Site, you grant, and you represent and warrant that you have the right to grant, to CC a non-revocable, perpetual, worldwide, non-exclusive, royalty-free, sub-licensable and transferable license to link to, use, reproduce, distribute, reformat, prepare derivative works of and display User-generated Content, including but not limited to the promotion of the Site and any other businesses undertaken by CC and any other party as may be notified by CC.
8.3. Representations and Warrants in connection with User-generated Content
8.3.1. You shall be solely responsible for your own User-generated Content and the consequences of publishing it.
8.3.2. In connection with User-generated Content, you represent and warrant that:
184.108.40.206. you have complied with the Code of Conduct at Clause 7.1;
220.127.116.11. you own or have the necessary licenses, rights and consents to use, and authorise CC to use, all patents, trademarks, trade secrets, copyrights or other proprietary rights in and to any and all User-generated Content. You agree to pay for all royalties, fees, and any other monies owing any person by reason of any User-generated Content uploaded, posted or otherwise transmitted by you to or through the Site; and
18.104.22.168. you have the written consent and/or release of every individual identifiable in User-generated Content to use, and authorise CC to use, the name or likeness of such individual.
8.4. Disclaimers and right to remove User-generated Content
8.4.1. CC does not endorse any User-generated Content or any opinion, recommendation, or advice expressed therein. CC expressly disclaims any and all liability in connection with all User-generated Content.
8.4.2. CC is entitled in its absolute and sole discretion to remove, edit and/or move in whole or in part any User-generated Content with or without cause without prior notice and for any reason, including non-compliance with the Agreement. CC shall not incur any liability for removing, editing and/or moving in whole or in part any User-generated Content.
8.4.3. CC shall not be responsible for the accuracy, usefulness, safety, or intellectual property rights of or relating to any User-generated Content. You further acknowledge and understand that you may be exposed to User-generated Content that is inaccurate, offensive, indecent, or objectionable, and you agree to waive, and do waive, any legal or equitable rights or remedies you have or may have against CC with respect thereto.
9. Terms relating to purchase of the Products
9.1. Placing an Order and making payment
9.1.1. You may place an order for the Products through the Site at any time.
9.1.2. Once you have placed an order (“Order”), you will be required to make payment for the Order.
9.1.3. You may enter a “Doctor Code” (see Clause 8.3 below) for every Order made through the Site.
9.1.4. You shall make payment for the Order you in a timely manner and in accordance with the instructions provided on the Site. You may be required to provide your credit card/debit card/PayPal information to effect payment on the Site.
9.1.5. You agree that, except as otherwise expressly provided in these Terms, all transactions conducted through the Site are final and non-refundable.
9.1.6. CC reserved the right to change prices indicated without advance notice. However, Products shall be charged at the rate in force when the Order was validated.
9.1.7. In the event of an Order to be sent to a country other than USA (except Alaska/Hawaii) and Singapore, customs duties or other local taxes (local VAT, customs tax, import duties and etc.) and all relevant taxes are likely to be payable. These duties are borne solely by the Customer and is his/her full responsibility, both in terms of declarations and payment to the relevant authorities.
9.2. Cancellation and Refund
9.2.1. You are only allowed to cancel or make changes to your Order:
22.214.171.124. If….; or
126.96.36.199. If ….
9.2.2. You may only seek a refund (less any administrative, transaction or other fees to be determined by CC) if you cancel your Order in accordance with Clause 8.2.1. Any exceptions to Clause 8.2.1 will be determined by CC in its sole discretion
9.2.3. In the event that you are entitled to a refund under the Terms, CC will send you an e-mail for you to indicate your preferred refund option. You may choose either one of the following refund option:
188.8.131.52. refund by way of credit card/debit card/PayPal; or
184.108.40.206. refund by way of crediting the refund amount into your “Patient” and/or “Doctor” Account. You may use such credited refund amounts to pay for subsequent purchases of any Products from the Site.
9.3. “Doctor Code” Scheme
9.3.1. The “Doctor Code” Scheme is a commission scheme under which your physician will receive a commission for every purchase of the Products through the Site which is made in the name of your physician’s unique “Doctor Code”.
9.3.2. By entering the “Doctor Code”, you agree that:
220.127.116.11. You are participating in the “Doctor Code” Scheme;
18.104.22.168. You acknowledge that your physician will receive a commission from your purchase of the Products through the Site;
22.214.171.124. You agree that the amount of commission from your purchase of the Products through the Site is a fair and is a private matter to be determined by the respective physician, the respective distributor and CC; and
126.96.36.199. You agree that the amount of commission from your purchase of the Products through the Site may be changed at the discretion of CC.
9.3.3. The “Doctor Code” Scheme is a commission scheme under which you will receive a commission for every purchase of the Products through the Site which is made in the name of your unique “Doctor Code” and/or your assistant(s) unique “sub-Doctor Code”.
9.3.4. By registering for a “Doctor Code” and/or your assistant(s) unique “sub-Doctor Code”, you agree that:
188.8.131.52. You are participating in the “Doctor Code” Scheme;
184.108.40.206. You agree that the amount of commission from a purchase of the Products through the Site in the name of your unique “Doctor Code” and/or your assistant(s) unique “sub-Doctor Code” is a private matter to be determined by the you, the respective distributor and CC; and
220.127.116.11. You agree that the amount of commission from a purchase of the Products through the Site in the name of your unique “Doctor Code” and/or your assistant(s) unique “sub-Doctor Code” may be changed at the discretion of CC.
9.4.1. Upon confirmation of your Order, you may choose one of the following delivery methods for your Order:
18.104.22.168. Free delivery services upto 28 days.
22.214.171.124. Use of third party delivery services (“Third Party Delivery”);
126.96.36.199. Self-collection from C2C designated clinics. For customers based in Singapore only.
9.4.2. The following terms are applicable to all Orders for which the Third Party Delivery method is chosen:
188.8.131.52. You will select the time period during which you wish to receive the Order. The time period selected by you must be within the range of time periods listed on the Site;
184.108.40.206. You are required to pay in advance for the delivery of the Order (the "Delivery Fee") together with the cost of the Order. The Delivery Fee will be calculated based on the distance between your stated address and CC’s distribution centre;
220.127.116.11. You acknowledge that CC has no control in the way that any third party delivery service provider delivers the Order;
18.104.22.168. You agree that CC shall not be liable for any damage caused by any third party delivery service provider to the Order;
22.214.171.124. You agree that CC shall not be responsible for any issues arising from or in connection with the delivery of the Order by any third party delivery service provider;
126.96.36.199. CC may use multiple third party delivery service providers. You should expect delivery persons from different third party delivery service providers to deliver your Order.
188.8.131.52. CC do not ship to certain addresses, such as military premises, certain restricted areas, pick-up points, or PO boxes.
10. Intellectual Property Rights
10.1. The Site and its content (including but not limited to, all text write-ups, articles, software, scripts, graphics, photos, sounds, music, videos and interactive features) are protected by one or more copyrights, patents, database rights, trademarks, service marks and/or other intellectual property and proprietary rights that are owned by CC, CC’s Affiliates and/or third parties (“Proprietary Material”).
10.2. All product names, logos, and service marks displayed on the Site that are identified by ® or ™ or appearing in type form different from that of the surrounding text (collectively, the “Trademarks”) are registered or unregistered trademarks owned by or licensed to CC or CC’s Affiliates.
10.3. CC is entitled to remove and/or modify any of the Proprietary Material and/or Trademarks at any time.
10.4. The Proprietary Material and Trademarks are provided to you for your information only. Except as expressly provided for in the Agreement, nothing contained herein shall be construed as conferring any express or implied license and/or right, under the Proprietary Material and/or Trademarks. For the avoidance of doubt, unless you obtain CC's prior written consent, or unless expressly permitted in the Agreement, you shall not use, copy, distribute, transmit, display, sell or license any of the Proprietary Material and Trademarks, or otherwise exploit any of the Proprietary Material and Trademarks for any other purposes.
10.5. You agree not to circumvent, disable or otherwise interfere with security features of the Site or features that prevent or restrict the use or copying of any Proprietary Material and Trademarks or enforce limitations on the use of the Site or Proprietary Material and Trademarks therein.
11. Termination of access to the Site and/or Patient/Doctor Account
11.1. Termination by CC
11.1.1. You acknowledge and agree that CC, in its sole and absolute discretion, has the right (but not the obligation) to terminate/restrict your access to the Site and/or Patient/Doctor Account without notice and for any reason including but not limited to:
184.108.40.206. breach of the Code of Conduct (see Clause 7.1 above);
220.127.116.11. any fraud or any misrepresentation that you or anyone using your Patient/Doctor Account may make to us;
18.104.22.168. breach of the License Conditions (see Clause 7.4 above);
22.214.171.124. non-payment of your Order;
126.96.36.199. misuse of the Proprietary Material and/or Trademarks (see Clause 9 above); or
188.8.131.52. breach and/or non-compliance with the Terms of the Agreement.
11.1.2. You acknowledge and agree that CC, in its sole and absolute discretion, has the right (but not the obligation) to carry out the following steps to terminate/restrict your access to the Site and/or Patient/Doctor Account:
184.108.40.206. Block and/or refuse to complete any Order;
220.127.116.11. delete, terminate, or deactivate your Patient/Doctor Account;
18.104.22.168. block your e-mail and/or IP address;
22.214.171.124. cancel the Site; and/or
126.96.36.199. otherwise terminate your access to or participation in the use of the Site. (collectively, “Termination Steps”)
11.2. Termination by you
11.2.1. You may terminate/deactivate your Patient/Doctor Account at any time by following the link in you Patient/Doctor Account under “Your Account” to “Deactivate Account”. Thereafter your Patient/Doctor Account will be deemed to be terminated.
11.3. Effect of Termination
11.3.1. Upon termination of your Patient/Doctor Account:
188.8.131.52. your limited license to use and/or access the Site through your Patient/Doctor Account shall immediately terminate;
184.108.40.206. you may not be granted access to your Patient/Doctor Account or any data contained in your Patient/Doctor Account;
220.127.116.11. you agree to promptly destroy all copies of the Proprietary Material, Trademarks and other related content in your possession or control
18.104.22.168. CC retains the right to use any data collected from your use of the Site and/or User-generated Content for internal analysis and archival purposes, and all related licenses you have granted to Site shall remain in effect for this purpose
11.3.2. CC shall not be liable to you or any third party for taking any Termination Steps or other action to terminate your access to the Site and/or Patient/Doctor Account.
11.3.3. You shall indemnify and hold CC and CC’s Affiliates harmless from any claim or demand, including reasonable legal fees and costs, made by any third party due to or arising out of CC taking any Termination Steps or other action to terminate your access to the Site and/or Patient/Doctor Account.
12. Remedies and Corrective Action
12.1. CC reserves the right to take any or all action it may deem appropriate in its sole discretion with respect to violations or enforcement of the Terms, and expressly reserves all rights and remedies available to CC at law or in equity, including instituting legal action and cooperating with law enforcement authorities.
12.2. You agree to cooperate with CC in investigating suspected violations of the Terms by you or others. To the maximum extent authorized under applicable law, CC reserves the right to carry out the Termination Steps against you at any time and without notice
12.3. You agree that CC has the right to fully cooperate with any law enforcement authorities or court order requesting or directing CC to disclose the identity or other information of anyone posting any materials on or through the Site.
13. Maintenance, Modification or cessation of the Site
13.1. CC is entitled at any time to carry out maintenance, modify or discontinue, temporarily or permanently, the Site (or any part thereof) with or without notice and in its sole discretion.
13.2. CC shall not be liable to you or to any third party for any maintenance, modification, suspension or discontinuance of services or features related to the Site.
14. Warranties, liabilities and indemnities
14.1. Disclaimer of Warranties
14.1.1. You agree that your access of the Site and/or registration of Patient/Doctor Account shall be at your own risk.
14.1.2. CC strives to operate and maintain the Site and cannot be held responsible for the results of any defects that may exist in the Site. In regards to the operation of the Site, CC hereby disclaims all warranties of any kind that access to the Site will be uninterrupted, secure, free of computer viruses, worms, harmful code, or any software that can cause harm to the Site.
14.1.3. CC does not and cannot make representations as to the suitability of any individual you may decide to interact with on or through the Site and/or the accuracy or suitability of any advice, information, or recommendations made by any individual, including physician.
14.1.4. To the fullest extent permitted by law, CC and CC’s Affiliates disclaim all warranties, express, implied, statutory or otherwise. CC and CC’s Affiliates make no warranties, representations, or guarantees in connection with the Site, the services offered on or through the Site, purchase of Products through the Site, any content published on the Site (including all the Proprietary Material and Trademarks) Merchantability, Fitness For A Particular Purpose or Non-Infringement.
14.2. Limitation of liability
14.2.1. You understand that any decision relating to the use of the Site is your personal decision for which you alone are responsible.
14.2.2. If there is a dispute between you and another Patient/Doctor Account Holder, or you and any third party, CC is under no obligation to become involved. Furthermore, CC shall not be liable to you or any other party for any claim, demand or damages arising out of or in any way related to such disputes and/or the Site.
14.2.3. In no event will CC be liable for any direct, indirect, consequential, special, punitive, exemplary, incidental or any damages whatsoever, even when CC was advised previously on the possibility of such damages, whether in an action under contract or tort (including negligence), arising from:
22.214.171.124. Access to or use of the services the Site, including but not limited to the purchase of the Products and the use of “Doctor Code”;
126.96.36.199. Errors omissions, mistakes, or inaccuracies of any content published on the Site including all Proprietary Material and/or Trademarks;
188.8.131.52. unauthorised access to or use of CC’s servers and/or any and all personal information and/or financial information stored therein;
184.108.40.206. computer viruses, worms, harmful code, or any software that can cause harm to the Site which may be transmitted to or through the Site by any party;
220.127.116.11. interruption or cessation of transmission to or from the Site;
18.104.22.168. defamatory, offensive, or illegal conduct of any party;
22.214.171.124. dispute, interaction or transaction related to any Patient/Doctor Account Holder or users of the Site;
126.96.36.199. use of any third party websites, platforms or services as a resulting of accessing and using the Site.
14.3.1. You agree to defend, indemnify and hold harmless CC and CC’s Affiliates (including their officers, directors, employees, licensors, agents and suppliers) from and against any and all claims, damages, obligations, losses, liabilities, costs, debts and expenses (including but not limited to legal fees) directly or indirectly arising from or otherwise related to your use of, access to, or participation in the Site, including but not limited to:
188.8.131.52. unauthorised access to or use of CC’s servers and/or any and all personal information and/or financial information stored therein;
184.108.40.206. any violation of any third party right, including any copyright, property, proprietary, intellectual property, or privacy right; and
14.4. Clause 12 shall remain enforceable even if CC and/or you terminate access to the Site and/or Patient/Doctor Account pursuant to Clause 10.
15.1.1. You have no obligation to—but may provide—suggestions, comments, or other feedback to CC with respect to the Site, the Products or the services provided through the Site ("Feedback").
15.1.2. You agree that all Feedback is given voluntarily and it is not and will not be treated as confidential even if you designate it as confidential.
15.1.3. CC will be free to use, disclose, reproduce, license, or otherwise distribute and exploit the Feedback provided to CC through any manner or means, as it sees fit, entirely without obligation to you or restriction of any kind on account of intellectual property rights or otherwise
15.3.1. Aspects of the Site and other services provided through the Site may be supported by advertising revenue. As such, CC may display advertisements and promotions on any part of the Site. The manner, mode and extent of advertising by CC on the Site are subject to change and the appearance of advertisements on the Site does not imply endorsement by CC of any advertised products or services.
15.3.2. CC shall not be responsible or liable for any damage or loss caused or alleged to be caused by or in connection with any such dealings or as the result of the presence of any advertisements on the Site.
15.3.3. CC shall also not be responsible or liable for any damage or loss as the result of your clicking on any advertisements, whether or not such advertisements are in the form of text, media, animation or such other form which contains a header that states 'ad' or 'advertisement'.
15.4. Third party links
15.4.1. Unless expressly stated on the Sites, links to third party sites (i.e., links that direct you to other sites or platforms that are unaffiliated with CC) should in no way be considered as or interpreted to be CC's endorsement of such third party sites or any product or service offered through them. CC does not have any control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party platforms.
15.4.2. Access to or from such third party sites are strict at your own risk and subject to the terms of those websites. CC shall not be responsible or liable for any damage or loss caused or alleged to be caused by or in connection with the links to third party sites or any product or service offered through them
15.4.3. Your dealings and communications through the Site with any party other than CC are solely between you and such party. Any complaints, concerns or questions you have relating to materials provided by such parties should be forwarded directly to the applicable party.
15.5. No Waiver
15.6. Transferability and Assignability
15.6.1. You shall not transfer or assign any of these Terms and any rights and licenses granted to you.
15.6.2. CC shall be entitled to transfer and assign these Terms and any right and licence granted to it.
15.7. Contracts (Rights of Third Parties) Act
15.8.1. If any the Terms is deemed invalid and/or unenforceable by any court of relevant jurisdiction, the invalidity and/or unenforceability of such Term shall not affect the validity of the remaining Terms, which shall remain in full force and effect.
15.9. Governing law
15.10. Dispute Resolution
15.10.2. The seat of the arbitration shall be Singapore. The tribunal shall consist of a single arbitrator. The language of the arbitration shall be in the English language.