
MyCALECIM®
Auto-Replenish Program
- Save 20% on CALECIM® Professional products
- Pause or cancel your plan after a minimum of 3 delivery cycles

How It Works
Choose 'Auto-Replenish' when purchasing from our science-backed product range
Decide how often you’d like the product delivered to you using our prompted tools
Change the delivery frequency anytime. You can pause or cancel after 3 delivery cycles
Auto-Replenish FAQs
1. Where can I manage my Auto-Replenish subscription?
1. Where can I manage my Auto-Replenish subscription?
You can login here to manage your subscription.
Alternatively, if you are already logged in, you can also visit the My Account page and click on "Manage Auto-Replenish".
2. How does Auto-Replenish work?
2. How does Auto-Replenish work?
You can locate your desired product on the website. If it's available to order through our Auto-Replenish service, you will be given the choice to opt in for convenient, hassle-free delivery on a regular basis, customized to your desired schedule.
Once you've placed the order, your product will be shipped to you automatically according to your preferences. We'll even send you an email before it's due to be dispatched.
3. Can I earn and redeem CALECIM® Coins on my Auto-Replenish order?
3. Can I earn and redeem CALECIM® Coins on my Auto-Replenish order?
Yes. You'll automatically accrue CALECIM® Coins on every Auto-Replenish order that's processed.
4. How much I will save while buying products on an Auto-Replenish basis?
4. How much I will save while buying products on an Auto-Replenish basis?
You will save 20% for full-sized products.
5. What products are eligible for Auto-Replenish?
5. What products are eligible for Auto-Replenish?
All full-sized products (including Advanced Hair System). Starter size products and product bundles are not eligible for the Auto-Replenish program.
6. What is the minimum commitment period for Auto-Replenish?
6. What is the minimum commitment period for Auto-Replenish?
You can cancel your Auto-Replenish order anytime after 3 delivery cycles. However, you won’t be able to cancel your order before that.
7. Can I cancel my Auto-Replenish anytime?
7. Can I cancel my Auto-Replenish anytime?
You can only cancel your Auto-Replenish order after 3 delivery cycles.
8. Can I apply other discount codes to Auto-Replenish products?
8. Can I apply other discount codes to Auto-Replenish products?
However, the Auto-Replenish products are already discounted and further discounts are not applicable.
9. What is the frequency of Auto-Replenish?
9. What is the frequency of Auto-Replenish?
You can order Auto-Replenish products every 2, 3, 4, 5, 6, 7, 8, 9, 10, 11 and 12 weeks.
10. What if I'd like to switch between products?
10. What if I'd like to switch between products?
You can switch between the products without having to cancel your order. Please contact us at customerservice@calecim.com and we will help to change it for you.
11. What if I need to change how frequently I receive my order?
11. What if I need to change how frequently I receive my order?
You can change the frequency at any time. Simply login to the Customer Portal, navigate to the Subscriptions tab and click on the subscription that you would like to change.
You should then see something like the screenshot below, click on the Order Frequency section to edit it.

12. Can I skip a specific Auto-Replenish order?
12. Can I skip a specific Auto-Replenish order?
Yes, simply login to the Customer Portal, navigate to the Upcoming Orders tab, you should see something like the screenshot below.

Click on the upcoming order that you would like to skip, then click on the Skip Order button circled in the screenshot below.

13. What if I'd like to change the delivery date of a specific Auto-Replenish order?
13. What if I'd like to change the delivery date of a specific Auto-Replenish order?
Sure, simply login to the Customer Portal, navigate to the Upcoming Orders tab, you should see something like the screenshot below. Click on the upcoming order that you would like to change.

Next, click on the Order date section:

A popup calendar will appear, allowing you to update the next order date:

14. What if I need to change my shipping address?
14. What if I need to change my shipping address?
You should then see something like the screenshot below, click on the Shipping Address section to edit it.

15. What if I'd like to change my payment method?
15. What if I'd like to change my payment method?
Simply login to the Customer Portal, navigate to the Payment Methods tab. You should then see something like the screenshot below. Look for the saved payment method that you would like to change, then click on the Edit button.

16. What if my payment fails?
16. What if my payment fails?
We'll automatically try charging any failed payments every 2 days, up to a maximum of 3 retries. If payment still fails on the last retry, your subscription will be cancelled.
Shop Replenish
Choose “Replenish” while shopping throughout the site, or simply Quick Shop your favorites below.
Use our prompted tools to confirm your preferences and customize your experience. We will take care of the rest.
How Auto-Replenish works
Products are automatically delivered on your schedule.
Modify your subscription anytime, cancellations require a min. commitment of 3 delivery cycles.
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