MyCALECIM^®
Auto-Replenish Program

You can login here to manage your subscription.

Alternatively, if you are already logged in, you can also visit the My Account page and click on "Manage Auto-Replenish".

You can locate your desired product on the website. If it's available to order through our Auto-Replenish service, you will be given the choice to opt in for convenient, hassle-free delivery on a regular basis, customized to your desired schedule.

Once you've placed the order, your product will be shipped to you automatically according to your preferences. We'll even send you an email before it's due to be dispatched.

Yes. You'll automatically accrue CALECIM^® Coins on every Auto-Replenish order that's processed.

You will save 20% for full-sized products.

All full-sized products (including Advanced Hair System). Starter size products and product bundles are not eligible for the Auto-Replenish program.

You can cancel your Auto-Replenish order anytime after 3 delivery cycles. However, you won’t be able to cancel your order before that.

You can only cancel your Auto-Replenish order after 3 delivery cycles.

However, the Auto-Replenish products are already discounted and further discounts are not applicable.

You can order Auto-Replenish products every 2, 3, 4, 5, 6, 7, 8, 9, 10, 11 and 12 weeks.

You can switch between the products without having to cancel your order. Please contact us at customerservice@calecim.com and we will help to change it for you.

You can change the frequency at any time. Simply login to the Customer Portal, navigate to the Subscriptions tab and click on the subscription that you would like to change.

You should then see something like the screenshot below, click on the Order Frequency section to edit it.

Yes, simply login to the Customer Portal, navigate to the Upcoming Orders tab, you should see something like the screenshot below.

Click on the upcoming order that you would like to skip, then click on the Skip Order button circled in the screenshot below.

Sure, simply login to the Customer Portal, navigate to the Upcoming Orders tab, you should see something like the screenshot below. Click on the upcoming order that you would like to change.

Next, click on the Order date section:

A popup calendar will appear, allowing you to update the next order date:

You should then see something like the screenshot below, click on the Shipping Address section to edit it.

Simply login to the Customer Portal, navigate to the Payment Methods tab. You should then see something like the screenshot below. Look for the saved payment method that you would like to change, then click on the Edit button.

We'll automatically try charging any failed payments every 2 days, up to a maximum of 3 retries. If payment still fails on the last retry, your subscription will be cancelled.