Return and Refund Policy

Customers may return/exchange the items within 7 days in the following cases:

  • Received a defective or expired product
  • Received a different product from what you ordered

Terms for returns and exchanges:

  • Product must be unopened and unused in original box
  • The order number and customer name should be included in the returned package
  • The cost of the delivery of the returned products to be covered by the customer
  • After the products have been received by our fulfilment team, the refund will be
  • made within 28 working days
  • Return/exchange not accepted other than the cases stated above
How Do I Return?
  • Agree to the conditions below, then enter your order number and email address and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved
How Soon will I get my Refund?
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 28 working days
I used a product that I purchased and it resulted in an allergic reaction. Can I return the product and receive a refund?
We deeply regret that you had an allergic reaction from using one of the products purchased from us. Different individuals may be different results using the same product. One of the factors impacting this is the skin condition. CALECIM® Professional is not liable for your skin condition after using the products and therefore, a return or refund will NOT be accepted.
I have already used the product. I now discover that it is not what I wanted. Can I return it?
We do not accept returns once the product has been opened and removed from its original packaging.
The product’s manufacturing / expiry date is older than expected. Can I exchange it?
All cosmetic products have a shelf life of 3 years from the manufacturing date, and are not considered unusable till past the expiry date. We do not accept exchanges for such cases.
The product that I received is damaged. Can I exchange it?
You can exchange the product if the product is already damaged when delivered to you. We will bear the delivery cost and replace it with a new product. In the event that the damaged item is no longer available, we will advise you to replace with another product.
I have removed the products from the original packaging but I’ve never used it. Can I return it?
We will only accept an exchange request if the products are still in their original packaging.