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CALECIM® Professional
  • CALECIM® Technology
    Science

    Science

    • Clinically Validated by Scientists
    • One Source: Two Types of Stem Cells
    • Cord Lining Stem Cells: Skincare and Beyond
    Clinical Abstracts

    Clinical Abstracts

    Observations of CALECIM® in clinical settings

    • Treating Acne Scarring
    • Pre-and post-procedure care for Ablative Resurfacing of the Face
    • Potential Therapeutic Application for Striae Distensae (Stretch Marks)
    • Cord Lining Conditioned Media for Reducing Caesarean Incision Scarring
    • Professional Serum Reduces CO2 Laser Treatment Erythema & Edema
    • Reduction of Pain and Discomfort post CO2 Fractional Laser resurfacing
    • Topical application of CALECIM®: Improvements in Skin Tone and Cosmesis
    • Professional Serum for Healing Post-Plasma Treatments for Non-Surgical Blepharoplasty
    • CALECIM® for Reducing downtime and improving aesthetic results after Platelet Rich Plasma Injections
    • Umbilical Cord Lining Mesenchymal Stem Cell Extract Cream for Rejuvenation of the Face
  • Products
    Shop by Product

    Shop by Product:

    • Multi-Action Cream
    • Restorative Hydration Cream
    • Professional Pigment Solution
    • Recovery Night Complex
    • Professional Serum
    • Full Range
    Shop by Skin Needs

    Shop by Skin Needs:

    • Anti-aging and Skin Firming
    • Optimal Hydration
    • Discoloration Treatment
    • Relief for Sensitized Skin
    • Post-procedure Care
  • Stem Cell Skincare Guide
    CALECIM® TV

    CALECIM® TV

    • Product Guide
    • Created by Scientists
    • Trusted by Doctors
    • Dr Goldman on Growth Factors and Stem Cells
    CALECIM® Magazine

    CALECIM® Magazine

    • Stem Cells in Skincare
    • Anti-aging Solutions
    • Gold Standard in Post-procedure Care
    • Latest news from
      CALECIM® Professional
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Returns Center


Return and Refund Policy

Customers may return/exchange the items within the 7 days of receiving items in the following cases:

  1. Received a defective or expired product
  2. Received a different product from what you ordered

Terms for returns and exchanges:

  1. Product must be unopened and unused in original box (the product should be returned in original outer packaging such as box or a pouch)
  2. The order number and customer name should be included in the returned package
  3. The cost of the delivery of the returned products to be covered by the customer
  4. After the products have been received by our fulfilment team, the refund will be made within 28 working days
  5. Returns/exchanges are not accepted other than the cases stated above

How do I return?

  • Agree to the conditions below, then enter your order number and email address and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 28 working days

FAQ

I used a product that I purchased and it resulted in an allergic reaction. Can I return the product and receive a refund?

We deeply regret that you had an allergic reaction from using one of the products purchased from us. Different individuals may experience different results using the same product. Your current skin condition may be influencing the reaction. We cannot be held liable for your skin condition therefore, a return or refund will NOT be accepted.

I have already used the product. I now discover that it is not what I wanted. Can I return it?

We do not accept returns once the product has been opened and removed from its original packaging.

The product’s manufacturing / expiry date is older than expected. Can I exchange it?

All cosmetic products have a shelf life of 3 years from the manufacturing date, and are not considered unusable till past the expiry date. We do not accept exchanges for such cases.

The product that I received is damaged. Can I exchange it?

You can exchange the product if the product is already damaged when delivered to you. We will bear the delivery cost and replace it with a new product. In the event that the damaged item is no longer available, we will suggest an alternative product as a replacement.

I have removed the products from the original packaging but I’ve never used it. Can I return it?

We will only accept an exchange request if the products are still in their original packaging.

To start the return process for your order, kindly agree to all of the following conditions below.

Please enter your email address or phone number and the order number below.

   

   

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CALECIM®: The Brand

  • Technology
  • Parent Company
  • Reviews
  • News
  • Terms & Conditions
  • Privacy Policy

Customer Service

  • Returns Center
  • Delivery Information
  • Country Availability
  • Contact Us

My Account

  • Register
  • Login
  • MyCALECIM® Rewards Club
Locate a Physician
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  • Trustpilot

Delivery Information

We are delivering to the United States, Singapore and United Kingdom.

Order Delivery Time Delivery Cost
Orders within USA 3 to 5 working days FREE
Orders within UK 3 to 5 working days FREE
Orders within Singapore* 2 working days FREE

* excluding offshore islands and restricted zones – Jurong Island, Pulau Ubin, military camps and airbases

Country Availability

We are only selling our products online in Singapore, United States and United Kingdom. If you would like to purchase our products in other countries, please select your country below to view the availability list:



If your country is not available on this list, please leave us a message.

  • Choosing a selection results in a full page refresh.