Returns Center

Return and Refund Policy

Customers may return/exchange the items within the 30 days of receiving items in the following cases:

Received a defective or expired product
Received a different product from what you ordered

Terms for returns and exchanges:

Product must be unopened and unused in original box (the product should be returned in original outer packaging such as box or a pouch)
The order number and customer name should be included in the returned package
After the products have been received by our fulfilment team, the refund will be made within 28 working days
Returns/exchanges are not accepted other than the cases stated above

How do I return?

Agree to the conditions below, then enter your order number and email address and click Start
Follow the instructions and select the items you want to return
You will get a confirmation email with the shipping guidelines once the return request is approved

How soon will I get my refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 28 working days

FAQ

I used a product that I purchased and it resulted in an allergic reaction. Can I return the product and receive a refund?

We deeply regret that you had an allergic reaction from using one of the products purchased from us. Different individuals may experience different results using the same product. Your current skin condition may be influencing the reaction. We cannot be held liable for your skin condition therefore, a return or refund will NOT be accepted.

I have already used the product. I now discover that it is not what I wanted. Can I return it?

We do not accept returns once the product has been opened and removed from its original packaging.

The product’s manufacturing / expiry date is older than expected. Can I exchange it?

All cosmetic products have a shelf life of 3 years from the manufacturing date, and are not considered unusable till past the expiry date. We do not accept exchanges for such cases.

The product that I received is damaged. Can I exchange it?

You can exchange the product if the product is already damaged when delivered to you. We will bear the delivery cost and replace it with a new product. In the event that the damaged item is no longer available, we will suggest an alternative product as a replacement.

I have removed the products from the original packaging but I’ve never used it. Can I return it?

We will only accept an exchange request if the products are still in their original packaging.

To start the return process for your order, kindly agree to all of the following conditions below.

(Unless products are damaged) All the items are in their original packaging with unopened seals (for bottles and tubes) and/or silver foil wrapping (for Serum ampoules).

I understand that if the items are not in the above condition the refund may not be processed even after I have shipped it back.

Skincare

Products
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Professional Serum 5ml
Contains the highest concentration of PTT-6^® to reduce fine lines and wrinkles

Multi-Action Cream
Helps boost collagen and elastin production

Restorative Hydration Cream
Deeply hydrates and replenishes dry, dull skin

Professional Pigment Solution
Superior treatment for uneven skin tone and hyperpigmentation

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Professional Serum 5ml
Contains the highest concentration of PTT-6^® to reduce fine lines and wrinkles

Multi-Action Cream
Helps boost collagen and elastin production

Restorative Hydration Cream
Deeply hydrates and replenishes dry, dull skin

Professional Pigment Solution
Superior treatment for uneven skin tone and hyperpigmentation
Haircare

Product

Advanced Hair System
The 6-week hair loss treatment with clinically validated results

Real-life results
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Before

After

Clinical observation by scalp technician and aesthetic practitioner Kelly Morrell, 6 weeks usage

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After

Clinical observation by scalp technician and aesthetic practitioner Kelly Morrell, 6 months usage

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After

Clinical observation by Ms. Faz Iqbal, RN, Hair Restoration Specialist, 6 weeks usage

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After

Clinical observation by Dr Samuel Figueroa of Dutch Hollow Medispa, 6 weeks usage

TRUSTED BY SPECIALISTS

“With the right candidates, I’ve found CALECIM® Advanced Hair System delivers excellent results even in patients who were unresponsive to Minoxidil.”

Kelly Morrell

Scalp Technician
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