Politique de remboursement

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@calecim.com.

Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Shipping
To return your product, you should mail your product to: Calecim Cosmeceuticals Pte. Ltd., 137 Market Street, #08-02 Grace Global Raffles Building, Singapore 048943, Singapore

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.