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GENERAL QUESTIONS

  • WHERE CAN I BUY CALECIM® PROFESSIONAL PRODUCTS?

CALECIM® Professional products are exclusively available through selected doctors and medical practitioners. You may find a clinic near you via our Physicians Directory.

For more information, please email us at calecimprofessional@calecim.com or call +65 6444 9968 from Monday to Friday: 9:30am to 12pm and 2pm to 6pm (GMT +8) to speak to a customer service representative.

PRODUCT-RELATED

  • WHAT IS CALECIM® CELL-FREE CONDITIONED MEDIA?

CALECIM® cell-free conditioned media is derived from non-human mammalian umbilical cord using CellResearch Corporation’s patented and proprietary advanced technology.

When cultivated in a culture media, cells from the non-human mammalian cord will produce nutrients, collagen and proteins, which are released into the culture media. Subsequently, all physical cells and cell particles are removed, leaving a media that is rich in proteins that assist in skin renewal.

Using CellResearch Corporation’s patented and proprietary advanced technology, CALECIM® cell-free conditioned media is an intricate and precise mix of active components (please refer to table below) that work together to restore the skin cell turnover to 28 days.

Soluble Collagen Helps provide skin with strength, shape and form
Albumin Required for skin turgor and fullness
Fibronectin Supports skin structural protein network
Hyaluronic Acid Binds to water molecules to help plump skin and restore fullness
Consolidated Peptides or Glycoproteins Plays important role in intercellular cross-talk; important in the delivery of ‘skin-rejuvenating’ messages

 

  • HOW CAN CALECIM® PRODUCTS BE USED?

CALECIM® Professional Serum is usually applied to the skin after skin resurfacing treatments which breach the skin surface allowing for better adsorption of the product. CALECIM® products have been shown to soothe redness and ease general discomfort. An accelerated recovery can be observed due to the intricate and precise mix of active components of CALECIM®, derived using CellResearch Corporation’s patented and proprietary advanced technology.

CALECIM® Professional Serum can also be applied after through cleansing of the skin which increases epidermal porosity to allow better penetration.

CALECIM® Professional Multi-Action Cream is recommended to be used twice daily at home, using a pearl sized amount, after toner.

All CALECIM® products are cosmetics and can only be applied topically on healthy skin.

 

  • WHEN CAN I START SEEING THE EFFECTS OF CALECIM®?

CALECIM® supplies the skin nutrients that aids and boosts the restoration of your skin’s renewal cycle back to 28 days. This process is known as the skin-cycle reset and may take 2 to 4 weeks.

 

  • HOW DOES CALECIM® PRODUCTS COMPARE TO OTHER LUXURY SKIN CARE PRODUCTS?

CALECIM® products contain an intricate and precise mix of active components, derived using CellResearch Corporation’s patented and proprietary advanced technology, that work together to restore the skin cell turnover back to 28 days.

While our products contain proteins derived from non-human mammals, it will work more effectively on human skin. This sets us apart from products which contain yeast or sea kelp proteins which may have beneficial effects on the skin. However, they are botanically derived.

CALECIM® Professional Multi-Action Cream also contains a patented trans-epidermal delivery system which allow for better adsorption of our product.

 

  • WHY IS THE COLOUR OF CALECIM® PROFESSIONAL SERUM PINK?

CALECIM® Professional Serum contains phenolsulfonphthalein (a pH indicator) which is reddish/dark pink. As each batch of protein mix may have slight differences in acidity or alkalinity, the colour can range from light yellow/orange to light red/dark pink. This is within our acceptable range.

It is recommended to keep CALECIM® products in cool conditions, not exceeding 33°C or 91.4°F. Please discontinue usage of the product if the colour appears to be different from the stated acceptable range and contact us at calecimprofessional@calecim.com.

 

  • HOW LONG DOES A JAR OF CALECIM® PROFESSIONAL MULTI-ACTION CREAM LAST?

Our creams come in 50g jars, which would last approximately 2 months depending on the frequency and quantity applied.

Once opened, the product needs to be used within two months to preserve the properties of the proteins.

 

  • ARE CALECIM® PRODUCTS SUITABLE ALL SKIN TYPES, REGARDLESS OR AGE AND GENDER?

Our products are suitable for all skin types, including male skin types, and can be applied both day and night.

In a survey conducted with over 100 women in Singapore, we learned that after only two weeks:

  • 95.8% felt their skin looked healthier and fresher
  • 95% felt that the overall condition of the skin improved
  • 89.1% felt that their skin looked younger, more radiant and even-toned
  • 9 in 10 women over the age of 35 felt that the appearance of their fine lines improved

However, should your skin react to any CALECIM® skin care products, please discontinue its usage and rinse skin thoroughly with water. It could be a reaction to the protein mix in CALECIM® or to the other ingredients in the formulation. Should symptoms persist, please consult your doctor.

 

  • AFTER USING YOUR PRODUCTS, PIMPLES ARE SURFACING DESPITE NOT HAVING ACNE-PRONE SKIN.

This is considered to be part of the natural process of skin renewal. As the skin cell turnover is increased, the old cells that accumulated in the surface of the skin get the signal from the new ones to shed away (exfoliation of old skin cells). In case of break out, it is recommended to stop using CALECIM® products for one week before continuing to use it again. If the condition persists, stop using immediately and consult your doctor.

 

  • I CURRENTLY HAVE OILY SKIN WITH OLD SCARS. SKIN HAS BEEN UNDER CONTROL FOR YEARS, BUT RECENTLY GETTING BREAKOUTS AND HAVE STARTED ON A COURSE OF ACCUTANE TO CONTROL IT. ARE CALECIM® PRODUCTS SUITABLE FOR ME?

If you have active acne, please consult your doctor before using any CALECIM® products or any cosmetic product as they may aggravate your condition.

 

  • ARE CALECIM® PRODUCTS SUITABLE FOR PREGNANT OR BREASTFEEDING LADIES?

Yes, pregnant or breastfeeding ladies can use CALECIM® products. However, we highly recommend that you to consult your obstetrician/gynaecologist before any use.

PAYMENT AND SHIPPING

  • WHY ARE YOUR PRICES STATED IN USD?

As our website is a global website, the prices stated are in US dollars.

Any country-specific goods and services tax will be borne by the Customer.

 

  • PAYMENT MODES

We accept American Express, Mastercard and Visa credit cards.

 

  • SHIPPING SCHEDULE AND DELIVERY COSTS
Order Delivery Time Delivery Cost
Orders above US$500 4 to 5 working days FREE
Orders below US$500 4 to 5 working days (express shipping) To be advised in sales order
Approximately 28 working days (economy shipping) FREE
Orders within Singapore* 5 working days FREE

* excluding offshore islands and restricted zones – Jurong Island, Pulau Ubin, military camps and airbases