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GENERAL QUESTIONS

  • WHERE CAN I BUY CALECIM® PROFESSIONAL PRODUCTS?

CALECIM® Professional products are exclusively available through selected doctors and medical practitioners. You may find a clinic near you via our Physicians Directory. Starter sizes of the Multi-Action Cream and Restorative Hydration Cream are available for sale on our website. Starter sizes are only for first time purchases. After which, you will be referred to a doctor’s clinic or e-boutique for full sized purchases.

For more information, please email us at calecimprofessional@calecim.com or call +65 6444 9968 from Monday to Friday: 9:30am to 12pm and 2pm to 6pm (GMT +8) to speak to a customer service representative.


PRODUCT-RELATED

  • WHAT IS CALECIM® REJUVENATING CONDITIONED MEDIA?

CALECIM® cell-free conditioned media is derived from non-human mammalian umbilical cord using CellResearch Corporation’s patented and proprietary advanced technology.

When cultivated in a culture media, cells from the non-human mammalian cord will produce nutrients, collagen and proteins, which are released into the culture media. Subsequently, all physical cells and cell particles are removed, leaving a media that is rich in proteins that assist in skin renewal.

CALECIM®’s key active ingredient, Rejuvenating Conditioned Media, is an intricate and precise mix of active components (please refer to table below) that is physiologically balanced exactly as nature intended to renew the skin and help the skin restore its healthy 28 day cycle. The result is skin that is firm, healthy, and resilient

Soluble Collagen Helps provide skin with strength, shape and form
Albumin Required for skin turgor and fullness
Fibronectin Supports skin structural protein network
Hyaluronic Acid Binds to water molecules to help plump skin and restore fullness
Consolidated Peptides or Glycoproteins Plays important role in intercellular cross-talk; important in the delivery of ‘skin-rejuvenating’ messages

 

  • HOW CAN CALECIM® PROFESSIONAL PRODUCTS BE USED?

Professional Serum is usually applied to the skin after in-clinic procedures which breach the skin surface allowing for better adsorption of the product. Professional Serum has been shown to soothe redness and ease general discomfort. An accelerated recovery can be observed due to the intricate and precise mix of active components, which is derived from cord lining stem cells using CellResearch Corporation’s unique and patented technology.

Professional Serum can also be applied after through cleansing of the skin which increases epidermal porosity to allow better penetration.

Multi-Action Cream is recommended to be used as a corrective treatment for skin showing signs of aging, twice daily at home. Depending on skin types, a moisturizer may be required after application of Multi-Action Cream.

Restorative Hydration Cream can be used as a daily hydrating moisturizer, to be applied day and night. It can be used above the Multi-Action Cream, or other corrective treatments.

All CALECIM® Professional products are cosmetics and can only be applied topically on healthy skin.

 

  • WHEN CAN I START SEEING THE EFFECTS OF MY CALECIM® PROFESSIONAL SKINCARE?

When used as a daily moisturizer or corrective treatment, CALECIM® Professional supplies the skin nutrients that aids and boosts the restoration of your skin’s renewal cycle back to 28 days. This process is known as the skin-cycle reset and may take two to four weeks for results to take effect. Optimal results can usually be observed after 90 days.

When Professional Serum is used after in-clinic procedures, the calming and soothing effect is usually quite rapid with patients experiencing some amounts of decreased redness, swelling and discomfort within 15 min after application.

 

  • WHY IS THE PROFESSIONAL SERUM PINK?

Professional Serum contains phenolsulfonphthalein (a pH indicator) which is reddish/dark pink. As each batch of protein mix may have slight differences in acidity or alkalinity, the colour can range from light yellow/orange to light red/dark pink. This is within our acceptable range.

It is recommended to keep CALECIM® products in cool conditions, not exceeding 33°C or 91.4°F. Please discontinue usage of the product if the colour appears to be different from the stated acceptable range and contact us at calecimprofessional@calecim.com.

 

  • CAN I USE CALECIM® PROFESSIONAL IF I HAVE ACNE?

While the occasional pimple may be considered to be part of the natural process of skin renewal, you should avoid the use of CALECIM® Professional skincare if you have active acne. Your doctor or dermatologist will be able to ascertain whether you are a suitable candidate for the product.

 

  • ARE CALECIM® PROFESSIONAL PRODUCTS SUITABLE FOR THOSE WHO ARE PREGNANT OR BREASTFEEDING?

Yes, CALECIM® Professional products are safe for those who are pregnant or breastfeeding. However, we highly recommend that you to consult your obstetrician/gynaecologist before starting any new skincare routine.


PAYMENT AND SHIPPING

  • WHY ARE YOUR PRICES STATED IN USD?

As our website is a global website, the prices stated are in US dollars.

Any country-specific goods and services tax will be borne by the Customer.

 

  • PAYMENT MODES

We accept American Express, Mastercard and Visa credit cards.

 

  • SHIPPING SCHEDULE AND DELIVERY COSTS
Order Delivery Time Delivery Cost
Orders above US$500 4 to 5 working days FREE
Orders below US$500 4 to 5 working days (express shipping) To be advised in sales order
Approximately 28 working days (economy shipping) FREE
Orders within Singapore* 5 working days FREE

* excluding offshore islands and restricted zones – Jurong Island, Pulau Ubin, military camps and airbases